EPOS Impact 100 Review – A budget-wired headset for the office

The EPOS Impact 100 headset provides professional-grade performance at an entry-level price. Its lightweight design, smart features and broad compatibility make it a suitable choice for call centre and office work.

A soft headband and cushioned earpads support comfort throughout the working day, while an in-line controller allows for simple, efficient call handling.

The headset includes a USB-C to USB-A adapter and works with Microsoft Teams and other major UC platforms, helping to reduce setup time across different devices.

Features

Professional quality and accessible audio for everyday use
This entry-level headset offers certified compatibility with Microsoft Teams and leading UC platforms, delivering strong performance at an affordable price.

Ultra-lightweight design for long-term comfort
Weighing just 78 grams, this is the lightest headset in its category. The slim headband, made from soft silicone and leatherette earpads, supports comfortable wear throughout the working day.

Intuitive in-line controls
The in-line controller features backlit buttons with distinct shapes, making it easy to manage calls without distraction.

Built to last in busy environments
Designed with durable materials and a robust structure, the IMPACT 100 is well-suited to regular daily use in active office settings.

Dual USB-C and USB-A connectivity
Supplied with an integrated USB-C to USB-A adapter, the headset offers flexible connectivity to match a wide range of devices and workstations.

Advanced noise-cancelling microphone
A unidirectional microphone works in combination with built-in noise-reduction algorithms to help maintain clear audio on calls.

Microsoft Teams shortcut button (Teams versions only)
A dedicated Teams button on the in-line controller flashes to notify users of recent activity or missed notifications within the app.

Flexible boom arm positioning
The adjustable boom arm can be worn on either side, offering greater flexibility and comfort depending on user preference.

Distinctive mute button placement
Positioned at the top of the in-line controller, the mute button features a raised shape that makes it easy to find by touch.

Soft silicone support for mono headsets
Mono models include a soft silicone side support that helps stabilise the headset and improves comfort for extended use.

EPOS Connect app support
Manage device settings across desktop, mobile, or web through the EPOS Connect app, offering greater control over audio and firmware preferences.

Environmentally responsible packaging
Delivered in plastic-free packaging made from responsibly sourced FSC-certified materials.

Comparing the Legacy and New IMPACT 100 Headsets

The latest version of the IMPACT 100 headset introduces several thoughtful updates that address comfort, functionality, and modern connectivity. While the legacy model was reliable and widely adopted in professional environments, the new version builds on its foundation with a series of ergonomic and technical enhancements.

Comfort and Design Improvements

The legacy headset featured a basic plastic headband with foam ear pads, which although functional, offered limited comfort for prolonged use. In contrast, the new IMPACT 100 is significantly more user-focused. It includes an ultra-lightweight design, a soft-touch surface on the headband, and adjustable sliders for a more personalised fit. The foam ear pads have been replaced with soft, durable leatherette cushions, and the earcups are now mounted on ball joints for improved flexibility and comfort during extended wear.

Enhanced Microphone and Audio Features

While both versions feature a noise-cancelling microphone, the newer model uses an upgraded version with enhanced noise suppression. It also introduces a 270° adjustable boom arm, allowing users to wear the microphone on either the left or right side – a subtle but useful addition for varied work styles.

Connectivity and Controls

A key improvement lies in connectivity. The legacy version was USB-A only, limiting compatibility with newer devices. The new model includes both USB-C and USB-A connectivity via an adapter, making it more versatile for modern workstations and laptops. The control unit has also been redesigned, with more intuitive call and volume controls, and certain variants include a dedicated Microsoft Teams button for seamless integration with the platform.

Model Overview

Unboxing

The IMPACT 100 arrives in environmentally conscious packaging that balances protection with sustainability. The box contents include the headset, carry pouch, USB-C to USB-A adapter, quick guide, safety guide, and compliance documentation.

Build quality is OK It is a budget headset, so it feels a bit lightweight compared to some of the more advanced models.

The USB-C to USB-A adapter is a welcome inclusion that addresses compatibility concerns with both legacy and modern devices.

Set Up / EPOS App

There is not really anything you need to do to set these up; they are plug and play. You can, optionally, install the EPOS software, and this allows you to adjust the sidetone settings and upgrade the firmware.

The plug-and-play functionality works reliably across different operating systems and UC platforms. Windows recognises the device immediately, and audio routing is handled automatically. macOS and Chromebook compatibility is equally seamless, with no additional configuration required for basic functionality.

The EPOS Connect software installation is optional but recommended for users who want access to firmware updates and basic customisation options. The software package is relatively lightweight and doesn’t significantly impact system performance.

In Use

I had very low expectations of the Impact 100, not only is it a budget headset, but I really didn’t think I would get on with a headset sitting on my ears. I struggle with hearing people (or making out their accent) on the phone a lot of the time, and background noise easily drowns out things for me.

However, I was pleasantly surprised. The audio quality doesn’t seem quite as good as the EPOS Impact 400 I have been using the past few months but there is good clarity with voices.

The on-ear design, whilst initially concerning, proves comfortable for extended periods. The lightweight construction prevents the fatigue commonly associated with heavier headsets, and the leatherette earpads provide adequate comfort without creating excessive heat buildup.

Voice clarity during calls is consistently good, with the microphone effectively capturing natural speech patterns whilst filtering out most background noise. Colleagues report clear audio quality even in moderately noisy environments, though the noise cancellation isn’t as comprehensive as found on premium models.

Subjectively, the volume seems louder and the volume controls on the cable are great. I find this location far superior to being on the headset itself.

The in-line controls prove more convenient than expected, with the cable-mounted position allowing for easy access without reaching up to the headset. The tactile button design makes it possible to operate controls by feel, which proves particularly useful during video conferences.

Music playback through the headset is adequate for casual listening but lacks the depth and richness expected for dedicated music consumption. The frequency response is clearly optimised for voice communication rather than multimedia content, which is appropriate given the headset’s intended purpose.

Battery life concerns are eliminated entirely due to the wired design, though this does mean accepting the mobility limitations that come with a tethered connection. The 2-metre cable provides adequate reach for most desk setups whilst remaining manageable.

Price and Alternative Options

The EPOS Impact 100 an RRP of £45 and comes in multiple variants

• Impact 100 MS Stereo USB-C+A  
• Impact 100 UC Stereo USB-C+A
• Impact 100 MS Mono USB-C+A

The EPOS Impact 460T has an RRP of £80 but is available for around £45-50 from various retailers.

The Impact 860T has an RRP of £110 and is available for £70, and this has ANC built in, which is a major selling point.

For alternative brands, you have:

Jabra Evolve 20 for around £33, but it has foam earpads

Jabra Evolve2 40 for around £70

Plantronics Poly Blackwire 5220 for around £55, which benefits from a USB-A, USB-C and 3.5mm jack connection

Overall

I am a bit of a snob, especially when it comes to technology, so I had low expectations of this affordable headset, but I have come away surprisingly impressed with it.

Yes, it is a basic, no-frills headset, but it does the job it is intended to do well.

The IMPACT 100 succeeds in delivering professional-grade voice communication at an entry-level price point. Whilst it lacks the advanced features and premium materials found on higher-end models, it provides reliable performance for its intended use case.

I have always been opposed to headsets that sit on your ear. I often struggle with background noises, making it difficult to hear people, but I didn’t experience any noticeably worse performance than the Epos Impact 400.

The on-ear design concern proves largely unfounded in practice. The lightweight construction and comfortable earpads make extended wear feasible, whilst the open design allows for better environmental awareness compared to closed-back alternatives.

Audio quality doesn’t seem to be quite as good as the Impact 400, but clarity was just as good. They also seem to go louder, which is important to me when I have a difficult-to-hear client on the phone.

The volume advantage proves particularly valuable for users who frequently deal with poor phone connections or soft-spoken callers. The additional headroom in maximum volume output provides flexibility that many competing models lack.

I prefer the controls on the cable to those on the headset itself; I find I am much more likely to use them.

The in-line control preference highlights an often-overlooked aspect of headset design. Cable-mounted controls prove more accessible and intuitive than headset-mounted alternatives, particularly during video conferences when visual attention must remain focused on the screen.

The build quality, whilst adequate for the price point, doesn’t match the premium feel of more expensive models. The plastic construction and basic cable design may not withstand heavy abuse in demanding environments.

For users seeking an affordable, reliable headset for regular voice communication, the Impact 100 represents solid value. It delivers on its core promise of clear voice transmission and comfortable wear whilst maintaining compatibility with major UC platforms.

Full Specification

James Smythe( Editor-in-chief )

I am James, a UK-based tech enthusiast and the Editor and Owner of Mighty Gadget, which I’ve proudly run since 2007. Passionate about all things technology, my expertise spans from computers and networking to mobile, wearables, and smart home devices.

As a fitness fanatic who loves running and cycling, I also have a keen interest in fitness-related technology, and I take every opportunity to cover this niche on my blog. My diverse interests allow me to bring a unique perspective to tech blogging, merging lifestyle, fitness, and the latest tech trends.

In my academic pursuits, I earned a BSc in Information Systems Design from UCLAN, before advancing my learning with a Master’s Degree in Computing. This advanced study also included Cisco CCNA accreditation, further demonstrating my commitment to understanding and staying ahead of the technology curve.

I’m proud to share that Vuelio has consistently ranked Mighty Gadget as one of the top technology blogs in the UK. With my dedication to technology and drive to share my insights, I aim to continue providing my readers with engaging and informative content.